UAProduct return
The return and exchange of goods is carried out in accordance with the Law of Ukraine “On the Protection of Consumer Rights” No. 1023-XII dated 12.05.1991. According to which the consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased, if the product did not satisfy him in terms of shape, dimensions, style, color, size or for other reasons cannot be used by him for its intended purpose. The consumer has the right to exchange goods of appropriate quality within fourteen days, excluding the day of purchase.
We value every client, so we always try to go to the meeting. You can return the product within 7 days after you received it if:
Return and exchange process
- you have not used the product and there are no signs of damage/use
- the product is fully assembled
- the product is exactly the one you purchased on our website
Refunds are made by bank transfer to the details indicated by the buyer, after receiving the goods in the warehouse. The process takes 2 to 5 business days.
If you have additional questions, please call
What to pay attention to
When receiving an order, always carefully inspect the product in the presence of the courier or employee of Nova Poshta at the pick-up point.